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Privacy Policy

Who we are

Our website address is: https://www.umlautmedia.co.uk

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What type of cookies do we use?
  • How to manage your cookies?
  • Changes to our privacy policy
  • How to contact us

What data do we collect?

There are certain forms of data that we need to store to enable us to carry out our usual business services. We store any data you provide us with that qualifies as both personal and that is only associated with the business. These types of data include; Name, email address, contact number, bank details, ip address, social media posts, photos, location details.

How do we collect your data?

You directly provide us with most of the data we collect. We collect and process data when you:

  • Register online or place an order for any product or service.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • View or use our website via your browser’s cookies.
  • Provide personal or business details via our website contact form.

How will we use your data?

The main reasons for us storing your data are:

  • So that we can maintain communication with you regarding the work we are currently doing.
  • To follow up and see how you are getting on with the services provided.
  • To follow up on sales leads where you have shown interest or passed on your information to us.

We use names, emails and phone numbers for the above purposes. Ümlaut Media may contract with other creative professionals to provide services such as web development, photography and illustration. Any third-party terms and conditions will include full reproduction rights for the client. Where such contracting adds to the project cost, the client will first be asked for permission to proceed. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalised prior to project commencement, unless requested by the client at a later date. We will never give your contact details away to a third party without your written permission or allow anyone outside of the business to access this data. We only ever use the data to contact you about work we are doing or have done together or to provide information you have requested.

How will we store your data?

We only store personal data that we have a legitimate interest in. We do not hold any physical records of personal data and keep it securely within the studio space.

Marketing

We would like to send you information about products and services of ours we think you might be interested in. If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time for Ümlaut Media to stop contacting you for marketing purposes. If you no longer wish for Ümlaut Media to contact you for marketing purposes please get in touch at hello@umlautmedia.co.uk

What are your data protection rights?

We would like to make sure you are fully aware of your data protection rights. Every user is entitled to the following:

Right to access: If at any point you wish to access the data we hold on you, you are completely entitled. Simply email us at hello@umlautmedia.co.uk and let us know your request.

Right to rectification: You have the right to request that Ümlaut media correct any information that you believe to be inaccurate. You also have the right to request that Ümlaut Media completes information you believe to be incomplete.

Right to erasure: You have the right to request that Ümlaut Media erases your personal data, under certain conditions.

Right to restrict processing: You have the right to restrict to Ümlaut Media processing your personal data, under certain conditions.

Right to object to processing: You have the right to object to Ümlaut Media processing your personal data, under certain conditions.

Right to data portability: You have the right to request that Ümlaut Media provide the personal data we hold about you, including any data you have provided to us.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights please get in touch at hello@umlautmedia.co.uk

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology. For more information please visit allaboutcookies.org

How do we use cookies?

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

What type of cookies do we use?

Our website offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users. When you submit data to through the form on contact pages or comments on the site cookies may be set to remember your user details for future correspondence.

How to manage cookies

You can set your browser not to accept cookies however this can often result in the main website features not functioning as a result.

Changes to our privacy policy

Our company keeps its privacy policy under regular review and places any updates on this webpage. The privacy policy was last updated on 9th September 2020.

How to contact us

If you have any questions regarding our privacy policy or you would like to exercise one of your data protection rights, please don’t hesitate to get in touch.

Email us at: hello@umlautmedia.co.uk