Terms and Conditions

Conditions of use

All copyright, trademarks and other intellectual property rights of this website and its content are owned by Ümlaut Media. No content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of Ümlaut Media.

Rights and Ownership

Rights: All services provided by Ümlaut Media shall be for the exclusive use of the client other than for Ümlaut Media’s promotional use. Upon payment of all fees and expenses, the following reproduction rights for all approved final designs created by Ümlaut Media for this project shall be granted:

-Client to gain full transferable rights to works created.

-Client to gain full license to reproduce works through commercial printers.

Ownership: The client shall be entitled to full ownership of all artwork created during the project upon full payment of the agreed fee.

Third Party Contracts: Ümlaut Media may contract with other creative professionals to provide services such as web development, photography and illustration. Any third-party terms and conditions will include full reproduction rights for the client. Where such contracting adds to the project cost, the client will first be asked for permission to proceed. No project will commence on the assumption that third parties might be required for project completion. Such details will be finalised prior to project commencement, unless requested by the client at a later date.


Ümlaut Media can be reached by telephone from Monday to Thursday between 9 a.m. and 5 p.m. and on Fridays between 9 a.m. and 4 p.m. GMT. Skype or zoom chats are welcomed. The majority of designer/ client communication is normally done via email, helping both parties keep track of specific design requirements and potential changes.

Payment Schedule

The client will make a 50 percent down payment prior to work commencing. The project can be scheduled once the down-payment has been received by Ümlaut Media. The down-payment is non-refundable. The remaining 50 percent is payable to Ümlaut Media upon completion of the project and before original artwork is supplied to the client.

Delayed Payment

If the final payment is not paid within 30 days, a 5 percent ‘delayed payment’ fee will be charged. The initial 5 percent figure will be added upon each recurring 30-day period until the full amount has been received by Ümlaut Media.


If, after a project commencement, client communication (face-face, telephone, or email) stops for a period of 180 days, the project can be cancelled, in writing by Ümlaut Media, and ownership of all copyrights shall be retained by Ümlaut Media. A cancellation fee for work completed shall be paid by the client, with the fee based on the stage of project completion. The fee will not exceed 110 percent of the total project cost.


Samples: The client shall provide Ümlaut Media with samples of print design that result from the project deliverables. Such samples shall be representative of the highest quality of work produced. Ümlaut Media may use such copies and samples for publication, exhibition, or other promotional purposes.

Ümlaut Media shall have the right to photograph all completed designs or installations and shall have the right to use such photographs for publication, exhibition, or other promotional purposes.

Confidentiality: The client shall inform Ümlaut Media in writing before the project commences if any portion of any material or information provided by the client or if any portion of the project is confidential.

Indemnity: The client agrees to indemnify and hold harmless the Ümlaut Media from any and all claims, demands, losses, causes of action, damage, lawsuits, judgements, including attorneys’ fees and costs, but only to the extent caused by, arising out of, the work supplied by the Ümlaut Media.

We do not tolerate any form of behaviour that we deem to be abusive. We reserve the right to deny services to anyone who is abusive towards us.